McClure Realty Vacations Rental Information

Things to Know for Your Reservation

CHECK-IN

Check in is 3:00 p.m or after at our office. Housekeeping and routine maintenance take place between departure and arrival; therefore, early check-ins cannot always be accommodated. DO NOT go to your unit prior to check-in. If a vehicle is parked at the unit, the inspectors will bypass the unit and further delay your check-in. Some of our North Carolina beach vacation rentals have keyless entry and some require guests to come to our office to pick up keys.

-If your property has keyless entry then you will be emailed and/or texted your pin code. Your pin code will start working at check-in time. Please follow the instructions in your email/text. Do not go to the property until check-in time.
-If your property requires keys, please come to our office to pick them up. Do not go directly to the unit. If someone other than the reservation name will need to pick up keys, please make sure we know prior to arrival date. No one under 25 years of age will be allowed to pick up keys.

CHECK-OUT

Check out is 10:00 a.m. sharp. Property must be vacated and either keys returned to our office or the closing pin code entered upon leaving the property. No one should be in the unit after keys have been returned. If you leave while our office is closed, keys can be dropped off in the mail slot located in our office door.

LATE ARRIVALS

Keys for late arrivals will be placed in the Late Check-in Board at our office, in an envelope listed with the last name of the reservation party. Please call ahead if you need directions to the rental unit left with your keys.

LINENS AND TOWELS ARE NOT FURNISHED

Renters are responsible for bed sheets, pillowcases, and bath towels. Linen rentals are available from local linen rental companies. They will deliver linens directly to your rental unit and pick them up upon your departure. You must call them to make arrangements directly. Please call in advance of your stay.

OTHER THINGS TO BRING

Renters are responsible for bringing paper goods and soaps, including dish and laundry detergents.

BOOKING A RESERVATION

A $65.00 (plus NC tax), non-refundable Reservation Fee will be charged on all reservations. This fee covers added tenant services and administration costs. This payment will be due on a Visa, MasterCard, or Discover when booking your reservation. When time allows*, the total cost is then split into two payments, the first 50% being due right away. Credit cards are not accepted for this payment. This payment must be made by personal check, travelers check, cashier's check, e-check or money order. Final payment must be in our office thirty (30) days before arrival date. This final payment may be made by personal check, travelers check, cashier's check, e-check, or money order. If payment is late it may only be accepted by Visa, MasterCard, or Discover, incurring a $25.00 convenience fee.
*When reservations are booked within 30 days of arrival date, the total is due immediately at the time of booking on Visa, MasterCard, or Discover, with no convenience fee.

ON LINE RESERVATIONS

Online reservations are always followed by a confirmation email with a confirmation/contract attached. Please call us if you don't receive such email. We prefer to have your signature on the printed confirmation and have it returned to our office with your payment. When booking online within 30 days of your arrival date, the total cost is due when booking. A signed confirmation is still requested.

LAST MINUTE RESERVATIONS

When reservations are made within one month of your arrival date, we require confirmation and payment in full with a Visa, MasterCard, or Discover. No property is to be "held" with a credit card for any length of time for any reason. All reservations must be paid in full before arrival date.

DAMAGE COVERAGE

We offer a Worry-Free Program (Damage Waiver), to protect our guests against accidental loss or damage to the rental property during their stays up to $2,000. Please report all damages that you notice upon check-in to avoid possible loss of the Worry-Free Protection. If any damage should occur during your stay, notify our office IMMEDIATELY. The Worry-Free Program does not relieve your responsibilities as a tenant. You will be held responsible for obvious acts of neglect and any malicious damage and/or theft. The Worry-Free Protection does not cover loss or damage to renters' personal property. Also, in the event check-out procedures are not followed, you may be billed. We inspect every home after each party's departure. If damage is reported after your stay, you may be billed.
*For some properties the Worry-Free Damage Waiver is not available, therefore a refundable damage deposit of $1000.00 is required.

TAXES

All rentals will be charged a North Carolina tax, a local occupancy tax, and Brunswick County tax. Taxes are subject to change, and any changes are beyond our control. The current total rate is 12.75%.

CANCELLATIONS

If you cancel your reservation and the rental unit is re-rented for the entire period of your reservation, your deposit will be refunded, less the reservation fee and less a fifteen percent (15%) cancellation fee. If the unit is not re-rented, your payments will be forfeited. We reserve the right to refuse rental, discontinue occupancy or refund deposits if, in the agency's opinion, such occupancy is detrimental to the premises.

TRAVEL INSURANCE

There will be no refund for inclement weather, including mandatory hurricane evacuation. There will be no refund for any portion of a vacation not used for other reasons. For your financial protection, we highly recommend the optional purchase of travel interruption insurance to recoup your payments should your reservation have to be cancelled, or if the island authorities call for mandatory evacuation. We offer travel insurance through Red Sky Travel Insurance. A policy description will be included with your reservation. Most confirmations include the travel insurance for those that want it. If you wish to decline the insurance, you may do so on your confirmation and deduct the cost from the payment due. If you have any questions, please call us.

For more information, please view Red Sky's Sun Trip Preserver Program.
To get specific policy details, choose your home state at the bottom of the summary and download the corresponding PDF file.

CLEANING POLICY

Departure cleaning is included with most of our North Carolina beach vacation rentals, and is clearly indicated. If your unit includes cleaning, we still need your help with the following:

*If your unit does not include cleaning, there will be cleaning instructions posted on the refrigerator, or you have the option to pay for cleaning, up to 2 days prior to your check-out date.

DESCRIPTIONS

All properties are individually owned, furnished, and decorated according to the owner's personal preferences. Every effort is made to ensure that information on this web site is accurate and complete; however, we cannot be held responsible for possible typographical errors or changes made by the homeowners in furnishings, equipment or bed arrangements. We reserve the right to correct such errors.

MAINTENANCE/REFUNDS

Please report any inoperative equipment to our office promptly. We will make every reasonable effort to correct the problem. Under no circumstances will there be a reduction in rent or refund for any mechanical failure of air conditioner, heating unit, dishwasher, washer, dryer, TV, DVD, blenders, toasters, coffee makers and/or any other appliance or utility. One of the small trials of living on a barrier island is that we are often forced to wait for parts and repairs beyond what would appear routine at your home.

ADVANCE RESERVATIONS

Reservations for the following year are welcome. Our current guests do have first choice of the same rental property for the same rental week the following year. Please make these reservations in person on Tuesday, Wednesday or Thursday of your stay. A $100.00 cash or check payment is required to book a property for the following year. This deposit is non refundable and non transferrable, and will be applied towards your reservation. A confirmation will be mailed and must be returned to our office by January 28 of the following year along with the appropriate deposit, or your reservation will be cancelled. The rental price and all rental reservations are subject to approval by our owners. If you would like to reserve a property different than your current one, please call our office the Tuesday following your stay, since all of our current guests have first choice. A few properties require a different payment plan. Please call for details.

OCCUPANCY

Please note the maximum number of people allowed in each property. We appreciate your compliance with this requirement. We do not rent to groups, house parties, sororities, fraternities, etc., only to families and couples. We do not rent to anyone under twenty five (25) years of age. We reserve the right to refuse occupancy if, in the agent's opinion, occupancy is detrimental to the property. Please do not tamper with any locked closets or other storage areas, as they are for the owner's private use.

PETS

Unless specifically stated that the property is pet friendly, no pets of any kind will be allowed in our properties. If a pet is discovered, the guest will be asked to vacate immediately without any refunds, and a fee will be charged to your credit card to cover the cost of cleaning and spraying. NOTE: Ocean Cove, Windjammer Condos and Starboard by the Sea Condos are not pet friendly. Any renter found with a pet on the grounds will be charged a regular pet fee, plus a $250.00 fine levied by the Condo Association.

PET FRIENDLY NORTH CAROLINA BEACH VACATION RENTALS

We are glad to be able to offer our renters pet friendly North Carolina beach vacation rentals. There is an additional fee when bringing a pet (or pets) to a pet friendly property. When bringing a pet, we ask that you check out at 9:00 am, instead of 10:00 am to allow some extra time for the flea spray. Click here to view our Pet Friendly Homes.

GARBAGE PICK-UP

Please pull carts to street the night before for pick up each Thursday and Saturday during June, July and August. Pick up is on Mondays in the off season.

BEACH EQUIPMENT

The Town of Ocean Isle Beach prohibits the use of cabanas, canopies, tents or awnings on the beach at any time. All personal items must be removed from the strand at the end of each day. Any personal item left on the beach between 7:00 p.m. and 7:30 a.m. will be removed and disposed of by the town.

SWIMMING POOLS

Most pools at condominiums or community pools are open from Memorial Day through Labor Day. The opening and closing times vary and are at the discretion of the Property Owners Associations. Periodically, pools are closed for maintenance without prior notice.